What should you do if what you purchased online on Meesho is not the right fit or suit for you? Meesho, being a significant e-commerce website, has a certain return and refund policy for its customers. If you face any difficulties with your buying or refund experience, you can check Meesho’s policies for help.
Keep reading about the Meesho return policy, cancellation procedures, and how to raise complaints via Freshdesk.
Understanding Meesho’s Return Policy
The Meesho return policy is structured in a user-friendly to enable returns and exchanges of products within a fixed timeframe. There are some important matters which you must take into account:
- Eligibility for Returns: Some products you buy on Meesho may not be refunded. Check the Meesho product return policy before making a purchase to see if the product can be returned. Products marked ‘not refundable’ cannot be sent back.
- Return Window: You have 7 days from when you get your order to return the product. So, you have a week to review the product and decide whether or not to return it. Returning products after this period is impossible, so you should handle any problems immediately.
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Return Options: You have two options to choose from:
- Wrong/Defective Item Return: You can use this when the item you receive is not as described by the seller and is defective, damaged, incorrect, or incomplete.
- All Return Option: The Meesho return policy includes an option for specific products, allowing returns for reasons other than defects, such as size or preference issues.
- Non-Returnable Items: Certain items can not be returned. Personal care products, innerwear, and customised products are not eligible for return.
Return Process
Any return can be initiated by clicking on the “My Orders” option and selecting the product for return in the app. Then, give the reason for the return and answer some of the questions. Because of their personalized nature, customized products are not dispensable as per the Meesho return policy.
To initiate a return in the Meesho app, open your order, locate the product, and select “Return.” It is highly recommended that you proceed through this blog to simplify and expedite the process. Also, remember that following timely Meesho requests will help avoid any unnecessary delays.
It also helps clarify how Meesho will refund money during the return process.
How to Cancel a Meesho Order?
Cancellation if your mind changes after ordering is also covered per the Meesho terms and conditions.
- Cancellation Window: Until shipment, you can cancel your order at any processing stage.
- Cancellation Process:
- Go to ‘My Orders’ in your profile.
- Select the order you wish to cancel.
- Click on ‘Cancel Order’ and provide the reason for cancellation.
Refund of Cancellation Orders: You made the initial order and have asked for a return; the refund to your same account or bank will be made in 3 to 7 business days. The Meesho return policy ensures that the order is returned after delivery, while cancellations must be made before the order is dispatched.
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Meesho Refund Policy
Knowing the refund process under Meesho’s return policy is important for an easy shopping experience. Many users often ask if Meesho refunds money to a bank account. If all of this is approved, the refund is initiated by the IRS (Internal Revenue Service) and delivered to you within 3–7 working days.
Refund Status: Customers who have placed a refund request can view the status in the app’s ‘My Orders’ section.
Raising Complaints via Freshdesk Meesho
If you have any problems with your order, you can seek assistance by visiting Freshdesk.
- Accessing Support: Click ‘Help’ in the Meesho app or website.
- Submitting a Ticket:
- Select the relevant issue category (e.g., returns, refunds, cancellations).
- Provide detailed information about your concern.
- Submit the ticket review.
Response Time: We aim to address Meesho complaints promptly, including issues related to Meesho order returns, typically within a few business days.
Conclusion
Understanding the Meesho return policy, cancellation, and refund processes is easy when you follow the correct steps. If you can cancel the order, start a return, and confirm your refund, you will avoid any troubles. Plus, the Freshdesk Meesho support system gives customers quick access to help whenever needed.
Being assured of fast and simple resolutions to any returns or refunds curbs shoppers’ anxiety while using Meesho.
FAQs
Q. What is the time limit for returning a product if I order from Meesho?
A. If you choose to return something, you can do so within 7 days of receiving your order.
Q. Will Meesho still let me cancel my order once it leaves?
A. It is possible to cancel your order before it leaves our facility.
Q. Is there any Meesho return policy for cash on delivery?
A. The refund amount is transferred from Meesho to the customer’s bank account.
Q. If you order something, can it be returned according to the Meesho return policy?
A. Only returnable products can be returned, not everything.